Privacy Policy

Solmarixa respects the privacy of clients and visitors engaging with our automotive tuning services in New Zealand. This Privacy Policy explains how we collect, use, store, and protect personal data when you contact us, visit our website, or participate in our services. By interacting with Solmarixa, you acknowledge that you have read this Policy and understand how we manage information within the scope described here.

Data we collect. We may collect identifiers such as your name, email address, phone number, and vehicle details when you submit a request or communicate with our team. Technical data may include device type, browser, pages viewed, and approximate location derived from IP for analytics. If you proceed with services, we may also record calibration notes, service history, and documentation that relates to your vehicle configuration and outcomes of diagnostics and validation.

How we use data. We use personal data to respond to enquiries, arrange consultations, plan staged upgrades, issue invoices, and deliver services. Analytics helps us understand aggregated usage and improve content relevance. Communication may include service updates, appointment reminders, and important notices regarding safety or maintenance. We do not sell personal data. Limited sharing may occur with trusted partners assisting with fitment or specialized testing, and only for purposes necessary to deliver the requested work.

Lawful basis. Our processing bases include performance of a contract or steps prior to entering into a contract, legitimate interests in operating and improving our services, and compliance with legal obligations. Where consent is relied upon, you can withdraw it at any time using the contact details below, which will affect future processing.

Retention. We retain personal data for periods aligned with service history, tax and accounting requirements, and the practical lifespan of related documentation. When information is *** longer required, we aim to delete or anonymize it within a reasonable timeframe, subject to obligations under New Zealand law and any records that must remain for compliance.

Security. We apply administrative, technical, and physical safeguards designed to reduce risks such as unauthorized access, alteration, or loss. Measures include restricted access to systems, encryption where suitable, and staff awareness regarding privacy practices. While security controls are applied with care, perfect protection cannot be guaranteed across all environments, and we encourage responsible handling of your own credentials and devices.

Your rights. Subject to applicable law, you may request access to personal data we hold, correction of inaccurate details, deletion where appropriate, and restriction or objection to certain processing. To exercise rights or raise a concern, please contact us using the details provided in this Policy. We will respond within a reasonable period and outline steps taken or reasons for a different outcome where permitted by law.

International aspects. Our primary operations are in New Zealand. If service-related processing involves partners or systems in other jurisdictions, we seek arrangements that support appropriate protection of your data, including contractual safeguards or recognized transfer mechanisms as relevant.

Cookies and analytics. Our website may use cookies and similar technologies for essential functions and analytics that help us understand aggregated behavior. You can manage preferences through browser settings and through the cookie banner presented on our site. Disabling certain categories may affect features that rely on them.

Children. Our services are intended for adults and vehicle owners engaging in lawful automotive activities. We do not knowingly collect personal data from children. If you believe a child provided personal data to us, please contact our team so we can address the situation appropriately.

Updates to this Policy. We may update this Policy to reflect changes in services, technology, or legal requirements. The latest version will be posted on this page with an updated effective date. Material changes may be highlighted through a notice on our website.

Contact. To request access, correction, or to raise a privacy enquiry, contact Solmarixa at Solmarixa@yahoo.com or by phone at + (64) 21 794-83-56. Postal address: 12 Carlton Gore Road, Newmarket, Auckland 1023. We aim to respond promptly with clear guidance on next steps.